Purpose
This policy explains how concerns about digital consulting items are assessed and resolved. The catalog includes self-paced courses, templates, slide decks, research worksheets, calculators, interview guides, and facilitation scripts. Delivery is instantaneous and files can be copied, so there is no physical return process. Our focus is restoring access, aligning expectations with the product description, and providing remedies that preserve learning value.

Scope
This policy covers all downloadable and streamable consulting materials purchased through the site, including bundles and add-ons. It applies to video lessons, editable documents, spreadsheets, presentation files, and example datasets designed to support scoping, discovery, synthesis, stakeholder management, and delivery.

Digital Access
After checkout you receive access links and, where relevant, license keys or passwords for protected files. Items may be opened in common tools (PDF readers, PPTX, DOCX, XLSX) or in a browser. If an asset does not open, appears corrupted, or is missing components listed on the product page, we will work with you to resolve the gap.

How to Request Help
Open a support request from your order page and describe the issue in one or two sentences. Include the product title, device and operating system, the app used to open the file, and any on-screen messages. Short screen recordings or screenshots accelerate diagnosis, especially for font substitution, encoding, or macro security prompts.

What We Might Ask For
To reproduce a problem, we may request non-sensitive snippets such as a redacted page, a sample row from a calculator, or a screenshot of application settings. Do not send confidential client data. If a concern relates to accuracy, note the slide number, timestamp, or sheet tab so we can pinpoint the source.

Resolution Options
Resolutions may include refreshed links, alternate formats, corrected archives, updated templates, supplemental worksheets, or access to an equivalent module that better matches the stated outcome. Store credit for a comparable digital item may be offered when appropriate. The priority is restoring practical utility, not processing a physical return.

Technical Readiness
Please verify that your environment can stream HD video and open standard formats, and that corporate filters or browser extensions are not blocking downloads or fonts. Trying another browser, network, or unzipping tool often resolves access issues. Low-bandwidth variants are available for many videos and large files.

License and Acceptable Use
Purchases grant a non-transferable license to the individual or organization named on the order. Redistribution, resale, public posting, or screen recording for sharing is not permitted. Team or classroom use is allowed within the scope of the license purchased; additional seats may be required for broader access.

Professional Judgment
Consulting tools are instructional and illustrative. They support, but do not replace, legal, financial, security, or HR guidance. Adapt the materials to your context, validate assumptions, and follow internal policies before applying any template or script in production settings.

Accessibility and Inclusivity
Videos include captions and transcripts where available. Templates ship with print-friendly and high-contrast options. If you require a different file type or accommodation, tell us precisely what you need and we will attempt to provide a functionally equivalent alternative.

Policy Updates
This policy may be updated as formats and accessibility standards evolve. The version displayed on the website at the time of your request is the reference.

Statement
Our aim is simple: deliver consulting resources. If obstacles arise, we’ll diagnose, offer alternatives, and restore value so work continues.