Description
Description
Run discovery that earns trust and reveals the real constraints behind a client request. You will learn to design executive interviews that surface goals, risks, and non‑negotiables without turning into therapy. A questioning framework shows when to probe, when to mirror, and how to synthesize notes while the meeting is still useful. We include scorecards for strategy, operations, and change readiness so early signals become structured inputs. A data triage section prioritizes what to request, how to label what you receive, and when to push back on data that won’t help. You will practice writing diagnostic summaries that capture causes, not symptoms, and tee up options for the next session. The module covers political mapping and stakeholder analysis with gentle language that avoids alienation. We demonstrate how to frame early hypotheses as tests rather than truths, so sponsors remain engaged. A playback technique lets you align on facts before you argue about solutions. By completion, your discovery will be faster, calmer, and more likely to produce a shared definition of success.
Format
Interview guides, scoring rubrics (PDF), discovery checklist, note‑taking templates, playback deck
Duration
3.5 hours self‑paced
What You’ll Learn
– Executive interview craft
– Discovery scorecards
– Data triage & requests
– Stakeholder mapping
– Hypothesis framing
– Diagnostic synthesis
Target Audience
Consultants, product strategists, and client leads responsible for early‑stage diagnosis
Guides + rubrics + checklists + templates + deck
3.5 hours
– Exec interviews
– Scorecards
– Data triage
– Stakeholders
– Hypotheses
– Synthesis
Consultants, strategists, client leads
English